Below are a list of typical questions we will ask to help you determine an appropriate strategy to address your business need.  

1. Is there a performance problem?
2. What is the gap between desired and actual performance?
3. How important is the problem?
4. What happens if we do nothing?
5. Does a lack of skill contribute to the problem?
6. Do attitudes need to be improved?
7. Is the program designed to meet an outside requirement or to satisfy an external influence? If so, define.
8. Which employees will need the training?
9. Are there alternative ways to satisfy the need?

The answers to these questions will determine

what performance gap you want to target
what methodology best suits your needs
what resources you may need/have to achieve the goal